Market Rewards FAQ

 

ACCOUNT

How do I become a Market Rewards member? 

It's easy and free. Fill out the application in-store and give it to your cashier during check-out, or sign-up with the online form below.

 

Do I need to be a Market Rewards member to receive the monthly advertised product discounts in your circulars?

No. You'll continue to receive the same ad prices whether you choose to participate in Market Rewards or not. Market Rewards simply rewards you for shopping and allows you to earn extra reward points with every purchase. 

 

Why do you need my mobile number and email address?

Your mobile number will become your Market Rewards number. Each time you check-out, you'll be prompted to enter your number on the credit card pad. Your email address will be used to send you notifications of your Rewards earned, your birthday reward, and other special promotions. You may unsubscribe from emails at any time by following the link found at the bottom of every email. While a mobile number is preferred, any phone number may be used for your account. 

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Will I receive a physical Market Rewards card?

No. Your mobile number will become your Market Rewards number. Each time you check-out, you'll be prompted to enter your number on the credit card pad.

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POINTS

 How do I earn points? 

Every time you shop enter your Market Rewards number (the mobile number you put on your application) and you will earn one point for every dollar spent on eligible items. Also, watch your inbox for extra point-earning opportunities.

 

How do I redeem my points?

Once you earn 500 points, your points will automatically be converted into a $5 Market Reward coupon. Any remaining points will roll over and apply to your next Reward. As long as you have not opted-out of email messages, you will receive a notice of your Reward via email. The next time you shop, as long as your purchase totals over $5.00, you will be prompted by the cashier to use your Reward. 

 

Are certain items excluded from earning points?

Yes. Certain laws prohibit earning points on certain products. Exclusions currently include alcohol and gift cards.

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Do my points or Market Reward coupons expire?

Your points do not expire, but once you pass 500 points and a $5 Market Reward coupon has been automatically issued, that coupon will expire in 14 days.

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Can I earn points and use my Market Reward coupons at either New Earth Market store?

Yes!

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Can I get cash back on my Market Reward coupons?

No. Market Reward coupons must be used in their entirety upon redemption.

 

What happens if I choose to opt out of marketing/emails?

You will still be eligible to earn points, however you will no longer receive notifications when you earn a reward or when your reward coupons expire. You must be opted in to marketing to receive any promotional coupons such as the $5 Welcome reward and a Free Birthday Cookie.

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I have additional questions about the program.

Email New Earth Market's IT wizard, Brenton, at loyalty@newearthmarket.com